Industries
The same product, in your industry's vocabulary
Unibox is a shared WhatsApp inbox with a sales pipeline. What changes between industries is not the product — it is which question arrives most, who answers it, and what is lost when nobody does.
These pages describe what the product does today, on WhatsApp. Each one also says what it does not do, and some of them say it is not the right tool for you.
Where we are strongest
High WhatsApp volume, more than one person answering, and a sale that takes more than one conversation. This is what the product was designed around.
Distributors and wholesale
The order is on the rep's phone. When he leaves, the customer leaves with him.
Read the page →Clinics with a team
Consultation to procedure is five conversations. The fourth is where it vanishes.
Read the page →Retail
Is it in stock, can you hold it, has it arrived. Three questions, one number.
Read the page →Estate agents
The agent leaves and takes the thread. The lead who viewed in May never comes back.
Read the page →Independent sales reps
You represent four brands on one number. The report is written from memory.
Read the page →Services and local trade
Bookings, follow-ups and repeat business. Volume is high and the cycle is short, so what matters is that nobody is left without an answer.
Beauty and wellness
Whoever cuts also replies. An empty chair starts as an unread message.
Read the page →Restaurants and delivery
Bookings, orders and events all arrive on one number, mid-service.
Read the page →Local services
The quote goes out between jobs and is never chased.
Read the page →Education and training
Enrolment is five conversations across two months. Most die in the third.
Read the page →Selling, delivering, operating
The order, the deadline and the after-sale in one thread, instead of a spreadsheet at the end of the day.
E-commerce
The question before the purchase is worth more than the one after it.
Read the page →Automotive
The test drive is booked on one phone and the follow-up never happens.
Read the page →Logistics and delivery
The quote is the sale. It happens on WhatsApp and lives nowhere.
Read the page →Travel and hospitality
A trip is decided over six weeks of messages, by a family that answers at night.
Read the page →Manufacturing
Your dealers message one person. When they are away, the network is blind.
Read the page →A partial fit — and the page says where it is not
Industries where Unibox solves part of the problem and not the rest. The page is straight about which is which.
Medical practices
Good for the front desk. Not for clinical data — and the page explains why.
Read the page →Pharmacies
Refills and deliveries, yes. A prescription photo sitting in a chat, no.
Read the page →B2B SaaS
Fits if your buyers reply on WhatsApp. If they reply anywhere else, it does not.
Read the page →Marketplaces and platforms
Good for recruiting sellers. Not built for a dispute desk with roles.
Read the page →Telecom and ISPs
Fits the new-connection desk. Not the support floor, and not outage notices.
Read the page →Insurance and fintech
A broker's renewal desk, yes. A regulated operations floor, no.
Read the page →Non-profits and NGOs
Good for donor relationships. It will never message your whole list.
Read the page →Public sector
Almost certainly not us, and this page explains exactly why.
Read the page →